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Insight

Run Retainers Like Growth Programs

Retainers work when they behave like accountable product teams, not support desks.

Published 4/9/2025

Growth is a system, not a task list. Retainers need strategy, prioritization, and ownership.

Quarterly narratives

Every quarter should have a clear narrative: defend, expand, or convert. Roadmaps flow from that narrative.

Visible commitments

Stakeholders must see what is shipping and when. Shared boards and weekly demos keep trust high.

Relentless retros

Measure outcomes, not output. Decide what to amplify or stop each month based on data.

Takeaway

Treat your website and SEO as a product with a dedicated team and you will outrun competitors who treat it as maintenance.